Black Eagle Customs is your destination for craftsmanship. By engaging with our brand and services, you agree to the following terms and conditions:
Custom Creations
At Black Eagle Customs, each piece is a unique creation, meticulously crafted by our skilled artisans. While we strive to match your vision, the inherent nature of handmade goods means that slight variations may occur, adding to the charm and authenticity of your “Custom” piece.
Order Placement and Confirmation
Upon placing an order, you will receive an order confirmation via the provided email. This confirmation serves as an acknowledgment of your purchase. Please review the details carefully and contact us promptly if any discrepancies arise.
Pricing and Payment
Our pricing reflects the craftsmanship, materials, and customization involved in creating your unique piece. All prices are in USD and are subject to change without prior notice. Payment is processed securely through our designated payment gateway, and your order will commence production upon successful transaction completion.
Production Time and Delivery
The time required for production varies based on the complexity of your order. We commit to providing an estimated production timeline upon order confirmation. Delays may occur due to unforeseen circumstances, but we will keep you informed of any changes. Once crafted, your masterpiece will be carefully packaged and shipped to the provided address or be made ready for local pickup.
Returns and Refunds
We take pride in the quality of our craftsmanship; however, if you receive a damaged or defective item, please contact us within 7 days of delivery. We may request photographic evidence to facilitate the return process. Refunds or replacements will be considered on a case-by-case basis.
Intellectual Property and Designs
All designs, logos, and content on the Black Eagle Customs website are protected by intellectual property laws. Any unauthorized reproduction, distribution, or use of our designs is strictly prohibited.
Privacy and Data Security
Your privacy is of utmost importance to us. By engaging with Black Eagle Customs, you agree to our privacy policy, outlining how we collect, use, and protect your personal information. Rest assured, your data is handled with the utmost care and confidentiality.
Communication
We value transparent and open communication. If you have any questions, concerns, or special requests, please reach out to our customer service team. We are here to assist you throughout your Black Eagle Customs experience.
By continuing to use our services, you acknowledge and agree to these terms and conditions. Black Eagle Customs reserves the right to update or modify these terms at any time, and we encourage you to review them periodically for any changes. Thank you for choosing Black Eagle Customs for your artisanal needs.
